05 — FAQ
Questions we hear often
Straight answers about scope, fees, privacy, and what to expect in Paraparaumu.
No. We provide educational wellbeing facilitation—tools, structure, and guided reflection. We do not diagnose, prescribe, or offer crisis intervention. Use your GP, counsellor, or 1737 when clinical care is needed.
Fees are quoted in NZD before enrolment, inclusive of GST on tax invoices. Pricing depends on pathway and group size. We do not advertise fixed dollar amounts online because schedules change—request a written quote via Connect.
Yes. See our Return Policy for cooling-off, pauses, and refund stages. Your rights under the Consumer Guarantees Act 1993 still apply to our services.
We follow the Privacy Act 2020. Read our Privacy Policy for collection purposes, retention, and how to access or correct your data via the Office of the Privacy Commissioner if needed.
Shop 3, Coastlands Shopping Town, 150 Rimu Road, Paraparaumu 5032. Parking and bus links are available nearby. View the map on Connect.
Advertising disclosures
Information for visitors from ads
Jointssyboostux meets common Google Ads requirements for New Zealand advertisers:
- Physical business address and phone number displayed site-wide
- Clear description of paid programmes (educational wellbeing, not treatment)
- No guaranteed outcomes or before/after claims
- Privacy Policy, Terms, and complaint pathway linked in the footer
- Pricing available on request before purchase (written quote)
Testimonials describe individual experiences—not typical results. We never use personalised targeting based on health conditions in our ads.
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