Complaints & dispute resolution

1. Our approach

We take complaints seriously and aim to resolve concerns fairly under New Zealand law, including the Consumer Guarantees Act 1993, Fair Trading Act 1986, and Privacy Act 2020 where relevant.

2. How to lodge a complaint

Email question@jointssyboostux.world with:

• Your name and contact details
• Programme name and dates (if applicable)
• Description of the issue and preferred outcome
• Any supporting documents

Or post to: Jointssyboostux, Shop 3, Coastlands Shopping Town, 150 Rimu Road, Paraparaumu 5032, New Zealand.

3. Timelines

• Acknowledgement within 2 business days
• Initial response with findings or questions within 10 business days
• Complex matters may take up to 20 business days—we will keep you informed

4. Possible outcomes

• Explanation or apology
• Session credit or partial refund per Return Policy
• Process changes to prevent recurrence
• Referral to an external body where appropriate

5. External avenues

• Consumer issues: Consumer Protection (MBIE) or Disputes Tribunal for claims within limits
• Fair trading concerns: Commerce Commission New Zealand
• Privacy concerns: Office of the Privacy Commissioner — privacy.org.nz
• Discrimination: Human Rights Commission

6. Contact

Phone: +64 4 297 2022 (studio hours)